Moonwalk Rentals in dallas | FAQ's

How safe are your party bouncers?
Bounce houses are safe as long as the rules are followed. As with any playground equipment, everyday bumps and bruises are possible. The main rule is parental supervision. Most incidents in this industry occur from unsupervised party bouncers.
So grab a chair and watch your children entertain themselves for hours (and then they will sleep all night). We also do our part in reducing the possibility of injuries.
Safety is our number one concern.
All of our jump houses are equipped with:
· Secure double stitched safety netting keeping kids in bounce area
· Safe flame retardant 18 oz heavy duty PVC vinyl
· Safety step at entrance of jump house for safe entry and exit
We are also a member and hold an advanced safety certificate from Safe Inflatable Operators Training Organization (www.sioto.com) and take pride in going the extra mile in ensuring safety.
All of our install technicians are properly trained and carry safety checklists, which are completed every time a bounce house is installed.
We also carry insurance as required by the State of Texas for bounce house companies ask for a copy if needed.

How clean are your bounce houses?
We are very aware of germs that live and breed in areas that are frequented by children. Therefore we clean and sanitize our bouncers at the end of each rental.

What type of areas are you able set units up on?
Inflatable bouncers can be set up on cement and pavement but not on rocky areas or areas with sharp objects.

Remember: Drivers cannot go up or down stairs and/or hills etc, set up area must be easily accessible from the delivery truck.

How far in advance should you reserve a fun house?
We are more than willing to rent you a fun house several months in advance or an hour in advance however, the sooner you reserve, the more likely you are to secure the particular fun house you want and get the cheapest price available.

How can I reserve a bounce house today?
AT Fun Times Party Rental.com we are here waiting for your call 24 hours a day, seven days a week. Please call us at (214) 277-4953 or send us an email at info@funtimespartyrental.com.

What forms of payment do you offer?
We accept cash, check, MasterCard, and Visa. We also accept Discover and American Express through PayPal. Checks require government identification (drivers license) and are subject to a $45 returned check fee for insufficient funds.

Where are your service areas?
We service all of Collin County and areas that cover most of Dallas, Rockwall, and Denton Counties. See map for details. Don’t worry; we have other companies we can refer you to no matter where you are. Talk to us for details. (214) 277-4953 or info@funtimespartyrental.com.

What are your policies for inclement weather?
Fun Times Party Rental reserves the right to make any final decisions to cancel a rental due to inclement weather.  This would include.... 20+ sustained winds could but does not have to include higher gust, 70% or higher chance of rain, and/or temperatures below 40° F.  As long as it is not lightning, thundering, heavy rains, or winds do not exceed 20mph we PLAN to deliver and set up our moonwalks. If you choose for us to come and we set up the moonwalk and payment is made, we DO NOT refund any charges. If you choose to cancel the moonwalk rental please let us know before we head to your location.  We will be happy to work with you to reschedule your reservation with no cost or penalty, your deposit will be held for your future rental. We will try to work with you the day of your moonwalk rental if threatening weather is present or approaching.  Fun Times Party Rental reserves the right to cancel any reservation or portion of a reservation or shut down an event down early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.

What if I do not have electricity within 100 feet?
No power, No problem, we have generators available for rent ask one of us for details.

What is your cancellation policy?
Easy, give us a call or send us an email. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with:

• 3 days advance notice for deposit charge only
• Anything under 2 days the customer will be charged the full rental price

The cancellation MUST BE IN WRITING and sent to: info@funtimespartyrental.com. If you are canceling with 24hours of your event you MUST CALL the office during regular office hours.
  The sooner we know about the need to reschedule the more flexible we can be. There is no charge if you need to reschedule, the sooner we know the more flexible we can be. Fun Times reserves the right to cancel any reservation or portion of a reservation due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company or lessees.
NOTE: Any outsourced services such as Entertainers, Animal Farms, Pony Rides, etc. are subject to full payment on cancellations regardless of when we receive your cancellation.

What is your damage policy?
Customer is responsible for Fun Times equipment at point of delivery. There will be an additional charge of $50 to $100 for dirty units(gum, candy, excessive grass, dirt, etc). Silly string causes permanent damages there is a $1000 charge for silly string damage to unit.

What is your delivery and pick up policies?
All delivery's are generally made between 7am and 1pm. Our intentions are to have the unit at private residences with in 2 hours of event. Public events (ie Churches, parks, schools, etc) with in 30 min of event. Theses are average times and are in place to compensate for possible delays due to things out side of our control. Pick up times for private parties are from 30 min to 4 hours after the event ends. We will confirm pick up times with you at delivery. For public functions items are picked up immediately after event.

Remember: If your event ends early and is at a public location, please call us immediately as we can try and send our representatives out early. We cannot guarantee someone will be available so you might have to wait until they arrive.